Bellman

I. MAIN DUTIES: Greets and escorts guests upon arrival and during check-out process • Assists all arriving and departing guests. • Ensure a smooth flow of traffic in front of the hotel. • Unload and load luggage from vehicles when required. Check taxis and guest vehicles for any luggage left behind. • Welcomes guests and assists with baggage to the front desk • Escorts guests to their room; places baggage in the room • Inspects guest room for order and adequate supplies and describes amenities to guest • Leaves guest with a room key and welcome card • Assists guests with their luggage throughout their stay • Stores luggage and issues claim checks as requested • Facilitate prompt customer check-out by assisting with guest luggage from the room when requested. • Arranges taxis for guests when required. • Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required. • Promotes the hotel by inviting guests to come again. Assists guests throughout their stay • Provide courteous and prompt service to guest requests and inquiries. • Keep up to date with any changes to facilities within the hotel • Provide guests with a vast knowledge of city attractions and activities. • Promotes the hotel and area services and attractions • Responds to customer inquiries for information • Arranges for local ground transportation • Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms • Collects and returns outgoing laundry and dry cleaning • Pages customers in the lobby or other areas of the hotel as needed • Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required. • Maintains newspaper stands. • Replaces promotional items as needed. • Perform other duties as required by Chief Concierge, Front Office Manager, or any other duty managers. Contributes to the overall security of the hotel by reporting unusual occurrences to security: • Reports entrance of unauthorized, undesirable, or suspicious people to Manager on Duty. • Notifies security of potential security problems with customers. • Turns lost articles into ‘Lost Property. • Exhibits knowledge of all hotel emergency procedures. • Keeps entrance clear of cars. • Reports burnt-out lights and dysfunctional elevators to Engineering. • Ensure hotel vehicles are well maintained II. QUALIFICATIONS: - One-year Bellman experience - High school diploma - Excellent communication skills - Able to collaborate effectively with other hotel employees and managers - Ability to work a flexible schedule

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