Call Center

Responsibilities • Answering calls: Handle incoming and outgoing calls from customers • Responding to emails: Respond to customer emails • Resolving complaints: Manage and resolve customer complaints • Selling products: Sell products and place customer orders • Providing information: Provide customers with product and service information • Escalating issues: Identify and escalate issues to supervisors Skills • Communication: Have effective communication skills • Problem solving: Be able to creatively solve problems • Emotional stability: Be emotionally stable and empathetic • Organization: Be organized and able to handle pressure • Speed and efficiency: Be fast and efficient • Knowledge retention: Be able to retain and recall information

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