Contact Center Consultant (Night Shift)
AD ID: 11174516 • Phnom Penh • Aug 22
$300+ 12
- Main Category :
- Jobs
- Category :
- Banking/Insurance
- Job Type :
- Full-time
- Experience :
- 1 Year+
JD: · Respond to customer inquiries by following the customer service standard and script provided by ABA Bank. · Research required information using available resources (if assigned by Head of department) · Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units whicha complaint/issue raised to. · Perform your role and contact point from the client to follow up and close the complaint/issue. Follow-up customer calls where necessary · Provide customers with product and service information, terms and conditions if asked by the client. · Route calls to appropriate departments if a query/complaint is not manageable within your discretions. · Complete call logs and prepare call reports on the timely manner. JR: · Pipeline management · Obtain possible customer leads · Data entry and maintenance of potential customer data base · Strategic sale on follow up customer · Flexibility of sale approach · Deliver prepare sale script to persuade customer · Provide friendly and responsive customer service on the phone Provide · administrative support to internal customers · Take appropriate action in response to customer enquiries " Care and Deliver" · Computer literacy
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
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Location: Tonle Basak, Chamkar Mon, Phnom Penh
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