Customer Service Manager (客服经理）

1. 全面负责波羅旺广场项目的客户服务管理工作，制定并实施客服管理计划； Be fully responsible for the customer service management of the Provine Square project, formulate and implement the customer service management plan; 2. 客户关系维护、优化服务质量、处理突发事件、提高客户体验； Maintain customer relationships, optimize service quality, handle emergencies, and improve customer experience; 3. 收集并及时处理商户欠费及应收账款； Collect and promptly process merchant arrears and accounts receivable; 4. 负责客服团队的管理及培养并制定管理考核流程，组织并培训团队定期学习物业管理政策、法规及客户服务技巧； Responsible for the management and training of the customer service team and the formulation of management assessment procedures, organizing and training the team to regularly learn property management policies, regulations and customer service skills; 5. 跨部门协作能力；统筹各类服务供应商，确保物业服务标准的统一与执行； Cross-departmental collaboration capabilities; coordinate various service providers to ensure the unification and implementation of property service standards; 6. 数据分析能力，监控商户的各项数据并分析汇总报告，为管理层提供决策支持； Data analysis capabilities, monitoring merchants' data and analyzing summary reports to provide decision support for management; 7. 负责客户档案管理； Responsible for customer file management;

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