Customer Service Manager
AD ID: 11355327 • Phnom Penh • Sep 06
$800+ 1
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 3 Year+
Key Responsibilities: - Team Leadership: Manage and lead a team of customer service representatives, providing coaching, mentoring, and performance management. - Customer Support Strategy: Develop and implement customer service policies, procedures, and best practices to ensure a high standard of customer satisfaction. - Performance Monitoring: Analyze customer service performance metrics, identify areas for improvement, and develop action plans to enhance service quality. - Complaint Resolution: Handle escalated customer complaints and issues, ensuring they are resolved promptly and effectively. - Training and Development: Create and manage training programs to ensure the team is equipped with the necessary skills and knowledge to provide excellent service. - Reporting: Prepare and present regular reports on customer service performance, customer satisfaction, and team productivity to senior management. - Collaboration: Work closely with other departments (sales, technical support, etc.) to address customer needs and improve service delivery. - Continuous Improvement: Identify opportunities for process improvements, technology enhancements, and cost efficiencies. Qualifications: - Education: Bachelor’s degree in Business Administration, Communications, or a related field. - Experience: Minimum of 3-5 years of experience in customer service management, preferably in the ISP or telecommunications industry. - Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts. - Proficiency in customer service software, CRM systems, and MS Office. - Strong analytical and problem-solving abilities. Preferred Qualifications: - Experience in a technical support environment. - Familiarity with ISP products, services, and industry trends. - Multilingual abilities are a plus.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
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Location: SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia. Chakto Mukh, Doun Penh, Phnom Penh
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SNET (S.I Group Co.,LTD)
@HRSINET
Members Since 2021-02-26 15:12:35
081201xxx Click To Call
Phnom Penh , SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia.
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