AD ID: 11486070 • Phnom Penh • 2d
$400+
Responsibilities: -Train and guide new customer service team member -Supervise and coach customer service team include new customer hiring -Evaluate and monitor team performance to deliver the standard service -Back up team member during his/her absent -Respond to customer inquiries via phone, email, and chat -Provide accurate information regarding products, services, and policies -Identify and troubleshoot customer issues, escalating complex cases as necessary -Follow up on customer inquiries to ensure resolution and satisfaction -Collect customer feedback and report trends to management for service improvement -Work closely with other departments, such as sales and technical support, to provide comprehensive solutions. -Document feedback and suggestions for process improvement Requirement: -Bachelor degree in any related field -At least 2-year experience in customer service or support roles -Strong communication and interpersonal skills -Problem-solving abilities and a customer-first mindset -Good discipline -Good leadership *Please Apply via: 010 860 815 Working Condition: -6 working day (1 day off on Sunday/Saturday) -Working hours (8h-12h, 1h30-5h30) -Public Holiday (Kh New Year 03 days, Pchum Ben 03 days, Water Festival 01 days) -Insurance (N/A) -NSSF (N/A) -Seniority Payment (N/A)
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
Location: #229, street 156, Tek Laak 2, Khan Toul Kork, Phnom Penh. Tel. 010860815 Tuek L'ak Pir, Tuol Kouk, Phnom Penh
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THAVRATH RIN
@p08151706587953
Members Since 2024-01-30 11:12:32
Phnom Penh , #229, street 156, Tek Laak 2, Khan Toul Kork, Phnom Penh. Tel. 010 860 815
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