Deputy Manager, Technician
AD ID: 11370726 • Phnom Penh • Sep 10
$1,000+ 1
- Main Category :
- Jobs
- Category :
- Technician
- Job Type :
- Full-time
- Experience :
- 3 Year+
Overall Purpose of the Role: Responsibilities: 1. Develop aftersales strategy and lead strategy implementations 2. Manage subordinators by following company’s strategy and direction 3. Ensure that daily Aftersales operations are smooth, and department KPIs grades are improved continuously 4. Ensure the best lead time of service case closure with customer 5. Lead service quality complaint collection and produce constructive insights to make improvement plan 6. Lead regularly team meeting and implantations of new decisions or directions 7. Ensure all department service operations especially the warranty and policy decisions are mutually fair to the customers, the manufacturer, and the company 8. Ensure all department service operations especially warranty claims are in proper administration following warranty policy correctly and on-time 9. Ensure that team performance, capacities and skills are improved by internal & oversea training. 10. Ensure all product quality issues are reported to manufacture and solved. 11. Manage and ensure activity to reach after sale service target 12. Ensure every warranty case has been claimed 13. Develop and sharp the career path of all the staff in the department 14. Other task assigned by HoD Requirements: 1. Minimum 3 years’ experience in Management of Aftersales or related field 2. Bachelor or master’s degree in management or other related fields. 3. Leadership and Management Skills 4. Good Computer and Presentation Skills 5. Strong ability to manage the team 6. Able to using SAP system & G-suit or other related ERP systems 7. Good at big data management and system analysis 8. Proficiency in English Working Condition: + Working days: Monday to Friday + Working hours: 8am - 6pm + Public holiday complies labour law + Address: Lot #239H, St. 6, Preak Leap, Chroy Changvar, Phnom Penh, Cambodia, Phnom Penh, Cambodia How to apply: Candidate may submit application to bun****@knncambodia.comClick To Sent Email or contact to Mr. Khoem Bunna via 081888xxxClick To Call (Telegram)
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081888xxx Click To Call
Location: 📍Location: National Road 6A, Sangkat Prek Leap, Khan Chroy Chhangvar, Phnom Penh. Preaek Lieb, Chrouy Changva, Phnom Penh
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Jetour Cambodia
@p00271722503341
Members Since 2024-08-01 16:09:00
081888xxx Click To Call
Phnom Penh , 📍Location: National Road 6A, Sangkat Prek Leap, Khan Chroy Chhangvar, Phnom Penh.
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