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Description

1、 Job responsibilities 1. Team management -Responsible for the daily management and guidance of the cashier team, ensuring that team members comply with the hotel's rules and operating procedures. -Reasonably arrange the working hours and shifts of cashiers based on the hotel's operating situation and passenger flow, to ensure the efficient operation of the cash register. -Regularly train and assess cashiers to improve the professional quality and service level of the team. 2. Financial management -Supervise the cashier's collection, invoicing, and settlement work to ensure clear and accurate accounts and prevent financial loopholes. -Regularly check and verify cash, bills, and accounts at the cashier to ensure financial security. -Assist the finance department in preparing and submitting relevant financial statements, providing strong support for the hotel's financial management. 3. Customer service -Warm reception of guests, providing accurate and fast cashier services to ensure customer satisfaction. -Answering guests' questions about bills and payment methods, providing professional consultation and advice. -Timely handle guest complaints and disputes, ensure proper resolution of issues, and maintain the reputation of the hotel. 4. Communication and coordination -Maintain close communication with other departments, coordinate and solve problems that arise during work, and ensure the normal operation of the hotel. -Timely report the work status and existing problems of the cashier team to superiors, and propose improvement suggestions and suggestions. -Actively participate in various hotel activities and conferences, and contribute to the development of the hotel. 2、 Job requirements 1. Educational requirements: Possess a college degree or above in finance, hotel management, or related fields. 2. Work experience: Possess work experience in hotel cashier or related fields, familiar with hotel cashier processes and operating standards. 3. Skill requirements: Possess good financial processing skills, communication skills, and teamwork skills, proficient in using cash register systems and office software. 4. Professional ethics: Possess a high sense of responsibility and professionalism, be honest and trustworthy, strictly abide by the hotel's rules and regulations, and professional ethics.

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