Description

ID :: 10823271

Like :: 1

Category :: Operations

Job Type :: Full-time

Experience :: 2 Year+

JOB DESCRIPTION To take the jobs in this position and take lead responsibility in customer experience surveys also collect the voice of customers through offline and online channels.  Collect the data of the customer’s QVOC and make the daily report.  Escalate the case of low-score NPS customers to the related department to take timely action.  F1 (Fix it right the first time) survey and make the monthly F1 report to submit to management and MMC.  Customer satisfaction survey and report.  Collect VOC from MCC’s official, unofficial online channels and communities then escalate the case to the related department within 1 day to reply correctly to the customer promptly.  Receive customer calls for complaints through hotline channels, record the complaints’ information, and escalate to related departments to take corrective action.  Follow the case from the related department to make the pending case close in the promised timeline.  Making the report to the management team for the customer’s experience matters and reporting in the management meeting. Requirement  New graduate or 1-2 years in customer services.  Bachelor’s degree in any field.  Good command of English, able to communicate effectively.  Computer literacy especially in MS Office, PowerPoint, and Outlook.  Good attitude, communication, teamwork, and collaboration.  Able to work under pressure, good team player, and good coordination skills.  Experience in the automotive industry will be an advantage. Prefer Skilled • Times Management • Strategic Planning • Problem Solving & Decision Making • Data Analysis Applications Accepted By:  Mail: inf*********@mitsucambodia.comClick To Sent Email  Facebook Page: https://www.facebook.com/mitsucareer?mibextid=LQQJ4d  Telegram: https://t.me/hradminmitsucambodia  Contract Number: (+885) 10 999 586, 96 508 4756.

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