Public Relations Officer(PRO)

Main Duties and Responsibilities • Welcoming Visitors Warmly greet visiting clients and understand their needs, Information Consultation Answer client inquiries and provide relevant information. • Record customer feedback and complaints, and coordinate with relevant departments for timely resolution. • Track service progress to ensure customer satisfaction. • Maintain customer information files and update customer data. • Organize and analyze customer service data and prepare service reports. • Assist customers in paying utility fees and provide payment options. • Answer customer inquiries regarding utility bills and provide bill details. • Guide customers in using the online platform for various services such as payments and repair requests. • Ensure timely updates of information on the online platform to maintain accuracy. • Assist customers in filling out repair request forms and record repair requests. • Repair Follow-up: Monitor repair progress and provide timely feedback to customers. • Assist customers in applying for access cards and record issuance information. • Maintain records of access card usage and handle applications for lost or damaged cards. • Responsible for charging fees in the parking lot and ensuring accurate charges. • Record vehicle entry and exit information and answer customer inquiries about parking. • Facility related Minimum Educational Level Required Bachelor's Degree Minimum Career Level Required Fresh Graduate / Entry level Languages Required English & Chinese (Preferred) Other Requirements • Have good communication with team work • Understanding clearly of company’s policy • High responsible for general work • Have the experience in guest center, reception, rental • Know how to cooperate and work as a team • Must to have honestly with company

Contact Info: Please don't forget to mention that you found this ad on khmer24.com.

015663xxx Click To Call