Reception/Front line

Job Overview: As a Reception Staff at Go Gym, you will play a vital role in ensuring a welcoming and positive experience for all gym members and visitors. Your primary responsibility will be to manage the front desk and provide exceptional customer service to guests, members, and potential clients. You will be the first point of contact for anyone entering the gym and will be responsible for handling inquiries, membership registrations, and assisting with various administrative tasks. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask efficiently. Key Responsibilities: Member Relations: Greet all members and visitors with a warm and friendly attitude, providing excellent customer service at all times. Assist with member inquiries, resolve complaints, and ensure a positive gym experience for everyone. Membership Management: Handle the registration and sign-up process for new members. Explain membership packages, fees, and policies to potential clients, encouraging them to join the gym. Administrative Tasks: Manage phone calls, emails, Telegram and in-person inquiries efficiently. Maintain accurate and up-to-date records of visitors, guest and gym members with our POS system. Scheduling and Reservations: Assist members with class bookings, personal trainer appointments, and studio reservations. Ensure smooth scheduling and coordinate with trainers and IC’s (Independent contractors) Cash Handling: Handle payments for memberships, classes, and merchandise purchases. Maintain a cash register and process transactions accurately, while adhering to established financial procedures. Facility Tour and Orientation: Conduct tours of the gym for potential members, showcasing the various amenities and facilities available. Provide basic information on gym equipment, group classes and Personal trainers Promotional Activities: Assist in promoting gym programs, events, and special offers. Encourage members to participate in classes, workshops, and challenges. Always be updated on active/ current promotions.
Maintaining Reception Area: Keep the front desk area clean, organized, and presentable. Ensure that all necessary forms, brochures, and informational materials are easily available. Security and Access Control: Monitor gym access to ensure only authorized individuals enter the facility. Verify member identification and manage guest sign-ins. Safety Compliance: Adhere to gym safety protocols and emergency procedures. Report any safety hazards or incidents to the appropriate personnel.
Requirements: Good and clear communication skills to interact effectively with members and staff. Friendly, approachable, and positive attitude. Strong organizational skills and ability to multitask efficiently. Proficiency in using computer programs like Word/Excel and our internal POS system. Ability to work flexible hours, including evenings and weekends.
Working Environment: The reception staff will primarily work at the gym's front desk, engaging with members and visitors. Reception staff will collaborate with other gym employees and report to the gym manager or supervisor. Joining Go Gym reception staff provides an exciting opportunity to be part of a fitness-oriented community, promoting health and well-being while ensuring outstanding customer service to our members. If you are passionate about fitness and enjoy assisting others, we encourage you to apply for this position.

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