Guest Service Officer
AD ID: 12366633 β’ Phnom Penh β’ 23h
$400+
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 2 Year+
Position Summary:
The Guest Service Officer (GSO) is responsible for the checking in and checking out of guests at the property. GSO will do whatever it takes to make the guest feel βat homeβ and exceed their expectation. GSO is the main point of contact for the guest and coordinates the guestsβ requests with the other departments and ensuring that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guest.
Responsibilities :
1. Responsible for checking in guests such as registering and assigning rooms to guests.
2. Issues apartment access card and escorts guest to their apartment.
3. Manages guestsβ accounts and information, and apartment availability in the system
4. Receives and transmits messages to guest promptly.
5. Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
6. Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
7. Responsible and accountable for handling and safekeeping of cash and guest valuables.
8. Perform simple bookkeeping activities, such as balancing cash accounts.
9. Makes and confirms reservations.
10. Perform any other duties as required and directed by the Guest Service Manager.
Requirement:
Having experience or a background in the hospitality industry is preferable. Fresh graduates from the hospitality University are encouraged to apply.
Competencies:
Knowledge of Microsoft Office eg. MSWord and MSExcel. Good coordination skills, meticulous, organized, neat and diligent.
Able to converse well in English.
Application Information
Interested, the suitable candidate is invited to send your application to email:
πͺ Email address: ali******@the-ascott.comClick To Sent Email & chh**********@the-ascott.comClick To Sent Email
π Telephone/Telegram: 086808xxxClick To Call & 098880xxxClick To Call
π Address: Street 102, Phnom Penh City Centre, Sangkat Srah Chok, Khan Daun Penh, Phnom Penh.
Location: Citadines Flatiron Building, Street 102, Phnom Penh City Centre, Sangkat Srah Chok, Khan Daun Penh, Phnom Penh Srah Chak, Doun Penh, Phnom Penh
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086808xxx Click To Call
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Citadines Flatiron Phnom Penh
@p08051648723717
Members Since 2022-03-31 17:48:37
086808xxx Click To Call
Phnom Penh , Citadines Flatiron Building, Street 102, Phnom Penh City Centre, Sangkat Srah Chok, Khan Daun Penh, Phnom Penh
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ααααΌααα½αα’αααααααα
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