Activity Manager (Resort in Kampot)

Job Overview: The Activity Manager is responsible for creating, managing, and overseeing all guest activities at Komsan Kampot Resort. This role includes organizing recreational programs, outdoor sports, and entertainment activities such as kayaking, bike riding, and other leisure events within the resort’s expansive grounds. The Activity Manager will ensure that all activities provide exceptional guest experiences, align with the resort’s high standards, and promote guest engagement and satisfaction. Key Responsibilities: Activity Program Development: - Plan, organize, and execute daily guest activities, including kayaking, biking, nature walks, and other recreational events tailored to different guest preferences and resort offerings. - Design new activities that enhance the guest experience while utilizing the resort’s large open spaces. - Continuously review and adjust activities to meet guest feedback and seasonal changes. - Guest Engagement: - Lead activities and interact with guests to ensure participation and enjoyment. - Be the main point of contact for guests seeking information about available activities. - Encourage guest participation through clear communication of the benefits and fun of each activity. - Safety and Compliance: - Ensure all activities follow safety standards, including equipment maintenance and staff training. - Conduct regular safety checks of activity areas and equipment (e.g., bikes, kayaks). - Create risk management protocols for activities and handle any incidents professionally. - Team Leadership and Training: - Recruit, train, and supervise activity staff or seasonal hires, ensuring they meet resort standards for guest services. - Schedule staff rotations to ensure all activities run smoothly and guests are attended to at all times. - Guest Feedback and Improvement: - Gather feedback from guests regarding activities and use the data to improve offerings. - Address guest complaints or concerns about activities promptly and ensure proper resolution. Collaboration: - Work closely with other resort departments, including Guest Services, Housekeeping, and Food & Beverage, to coordinate events and ensure seamless guest experiences. - Collaborate with marketing teams to promote activities and special events. Budget Management: - Oversee the activities budget, ensuring cost-effective operation while maintaining quality. - Source and manage suppliers for activity equipment and ensure timely procurement. - Event Coordination: - Organize and coordinate special events, tournaments, or group activities for weddings, corporate retreats, or large gatherings. REQUIREMENT Qualifications: - Bachelor’s degree in Hospitality Management, Recreation, or a related field (preferred). - Minimum 3 years of experience in managing guest activities in a resort, hotel, or similar setting. - Proven leadership experience, with the ability to motivate staff and ensure guest satisfaction. - Strong organizational and time management skills. - Excellent communication and interpersonal skills. - Certification in First Aid and CPR is an advantage. - Ability to work flexible hours, including weekends and holidays.

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