Customer Service Executive

• DOC checking when received the pre-alert doc from Agent • Every single word needs o check with MBL-HBL data • Checking for the cargo connecting info. • Have created Job No. Cash Invoice, Debit Note, Release Order • If the shipment needs to collect by Ocean Freight in Phnom Penh, need to issue an Invoice and follow up with the customer till the payment clears. • Manifest Checking before submitting the customs manifest. • If an amendment issue occurs, need to follow up and support the agent /cnee/carrier /in order to avoid cnee will not face huge penalties with the customs house. • Have to send ARRIVAL NOTICE by MAIL or by PHONE to the authorized person of cnee. • Document prepare for Box owner release order and Feeder release order • Settle the console charges to the respective carrier once the vessel arrives • Issue the RO to cnee on the ce vessel arrived when cnee presented the relevant doc. • Have to send shipments status to respective agent. • Need to follow up till cnee clears the cargo from the port or warehouse. Then, report back the to agent. • Check & confirm the data for Console Docs sent from POL. • Pass to Operation for necessary action Nomination/Routing Order • After receiving the Routing order booking from Overseas Network, check the Shipper details S/C no. and nominated carrier. • Contact the shipper and get Booking Order and check the cargo ready date • Then check the validity of S/C no. and get the sailing schedule from carrier • Provide Booking Advise and schedule to overseas office. • Also provide a sailing schedule to the shipper. CS & Documentation • Prepare a Booking Note and send it to carriers for cargo space booking. • Once the carrier accepts the booking, pass information to the shipper for issuing Booking Note at Carrier. • Monitor & solve the problem for booking & Container release matters between shipper and carrier. • Check the POD office of the B/L issuing procedure. • Once the container arrives in CY, request a Shipping Note from the shipper and prepare a draft HBL. • Prepare Shipping Note and send to the carrier for draft MBL preparation. • Pass shipment information to the accountant for preparation of Cash Invoice & DN for B/L fee & handling fee. • Once the shipper confirms the draft HBL, issue Original to the shipper and collect the respective B/L & seal fee. • To issue MBL from the carrier. • Send final sailing advice, HBL, MBL & DN for handling fee to the POD office • Send mother vessel connecting information to shipper. • Check cargo arrival status with the POD office. • Assist Accountant for Agent SOA matter. Import – Export FCL • Check & confirm HBL & MBL data for POL office to match with Cambodia Inbound-outbound SOP. • If need to amend, inform POL office for Cambodia Inbound SOP and request to amend before ETA PNH, SIH. • Once receive the confirmed docs, pass them to operation staff for further process DDU shipment Handling • After receiving shipment information from Operation Dept; get HBL & MBL from the POL Office. • Check & confirm HBL & MBL data to match with Cambodia Inbound SOP. • If need to amend, request to amend before ETA PNH, SIH port. • Once receive the confirmed docs, pass them to Logistics Dept; for further process. CUSTOMER SERVICE • Rate filling for both export & import /inland/sea freight/air freight agent inquiry or customer direct. • DDU/DDP/EX-WORK shipment cargo handling • After-sales service cargo handling • Cargo Insurance arrangement • Problem Solving • Reporting (Shipment Slip/Summary Report/Network Agent Report) • DOC filling both exp and import • All staff need to find new customers & new opportunities as per the company business plan

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