AD ID: 11355327 • ភ្នំពេញ • Sep 06
$800+ 2
Key Responsibilities: - Team Leadership: Manage and lead a team of customer service representatives, providing coaching, mentoring, and performance management. - Customer Support Strategy: Develop and implement customer service policies, procedures, and best practices to ensure a high standard of customer satisfaction. - Performance Monitoring: Analyze customer service performance metrics, identify areas for improvement, and develop action plans to enhance service quality. - Complaint Resolution: Handle escalated customer complaints and issues, ensuring they are resolved promptly and effectively. - Training and Development: Create and manage training programs to ensure the team is equipped with the necessary skills and knowledge to provide excellent service. - Reporting: Prepare and present regular reports on customer service performance, customer satisfaction, and team productivity to senior management. - Collaboration: Work closely with other departments (sales, technical support, etc.) to address customer needs and improve service delivery. - Continuous Improvement: Identify opportunities for process improvements, technology enhancements, and cost efficiencies. Qualifications: - Education: Bachelor’s degree in Business Administration, Communications, or a related field. - Experience: Minimum of 3-5 years of experience in customer service management, preferably in the ISP or telecommunications industry. - Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts. - Proficiency in customer service software, CRM systems, and MS Office. - Strong analytical and problem-solving abilities. Preferred Qualifications: - Experience in a technical support environment. - Familiarity with ISP products, services, and industry trends. - Multilingual abilities are a plus.
ព័ត៌មានទំនាក់ទំនង: សូមកុំភ្លេចនិយាយថាអ្នកបានឃើញការផ្សព្វផ្សាយនេះនៅលើ ខ្មែរ២៤។
ទីតាំង: SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia. Chakto Mukh, Doun Penh, Phnom Penh
មតិ
SNET (S.I Group Co.,LTD)
@HRSINET
សមាជិកតាំងពី 2021-02-26 15:12:35
ភ្នំពេញ , SINET Building, #93, Preah Sihanouk Blvd, Phnom Penh, Cambodia.
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
របាយការណ៌ទទួលបានជោគជ័យ!