Front desk officer

ការពិពណ៍នា

Operational tasks As a Spa Front Desk Supervisor is capable of performing all booking and guest welcoming tasks, set up a room as per Bodia’s protocol, control all operations performed into the Spa service activity. A Front Desk Officer in Bodia Spa is responsible for managing the first impressions of Guests and, therefore, must perform the following tasks to the highest standards:  Review arrival lists in the log book to welcome pre booked guests.  Welcoming guests (Walk in, Trip advisor, Phone…)  Checking reservation and assigning staffs  Explaining guest benefits of treatments and products  Informing guests about products and treatment, offering free testing, and assisting shoppers to find goods, promotion and products they are looking for.  Printing out the invoices when performing sales and exporting the selling reporting sheet from the system.  Being responsible for processing cash and card payments to ensure it matches with invoice.  Checking Products and Menu display in the Boutique/Spa and making sure they are accurate with attaching price tags on each item.  Checking tester, expiry date of products and promotion, lights, sales report, uniform and reporting to Supervisor/Manager  Inventory reporting  Working within established guidelines, rules and regulation.  Maintenance area as needed  Other tasks assigned by Manager  Attend to special guests (e.g. VIPs and premier card members) and answer their inquiries with regard to treatment and the spa if any.  Suggest treatments and products to guest by interacting with guest and understanding their need to deliver personalized service  Provide information about amenities, area and Bodia Spa and promote services and products.  Anticipate guest needs and build rapport with customers in order to reduce guest walk out at his maximum.  Address customer complaints and resolve them in timely manner  Demonstrate a thorough understanding of all facilities and services provided within the Spa and identify opportunities for up-selling and promoting Bodia Spa when appropriate.  Maintains a commitment to the company vision and the “spirit” of the organization. Expectation: Company commitment is consistent and positive.  Monitor general image of Bodia Spa to keep it at its best level Communicate and monitor with Spa team in order to report all maintenance details that need improvement and follow up to maintain a good image at Bodia Spa.

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