Receptionist

Position : Receptionist Report to : Room Division Manager/ Assistant Front Office Manager Department : Front Office
I. Job Summary: The Receptionist at Himawari Hotel Apartments is vital in providing exceptional customer service to guests. This position encompasses the responsibilities of a receptionist, guest relations officer, concierge, cashier, bell staff, and night auditor. Located on the picturesque banks of the Tonle Sap River and the Chaktomuk River, the hotel offers a serene and luxurious experience. As a Receptionist, you will contribute to creating a warm and welcoming atmosphere for guests, ensuring their needs are met throughout their stay. II. Job Responsibilities: • Greet and welcome guests with a friendly and professional demeanor, creating a positive first impression. • Handle guest check-ins and check-outs efficiently, ensuring accurate and timely processing. • Respond to guest inquiries, requests, and complaints promptly and courteously, providing necessary information and assistance. • Act as a guest relations officer, building strong relationships with guests and ensuring their satisfaction throughout their stay. • Assist guests with concierge services, such as making restaurant reservations, arranging transportation, and providing information about local attractions. • Process cash transactions accurately and follow proper cash handling procedures. • Provide bell services, including assisting guests with luggage and maintaining a neat and organized lobby area. • Perform night audit functions, reconciling daily financial transactions, and generating reports. • Collaborate effectively with other hotel departments to ensure seamless coordination and guest satisfaction. • Maintain a professional and welcoming appearance in the reception area. • Perform any additional tasks or assignments assigned by the Room Division Manager/Assistant Front Office Manager/ Director. II. Qualifications and Skills: • High school diploma or equivalent. • Previous experience in a customer service role, preferably in a hotel or hospitality setting. • Excellent communication and interpersonal skills. • Friendly and outgoing personality, with a genuine desire to assist guests. • Strong organizational and multitasking abilities. • Knowledge of local attractions, restaurants, and transportation options. • Proficiency in operating computer systems and software. • Ability to handle cash transactions accurately and follow proper cash handling procedures.
Interested candidates submit CV and  Cover Letter via:
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