Reservation (Kampot)

I. Duties and Responsibilities •Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours. •Having knowledge of the entire Reservation Procedure according to the International Hotel manual system. •Assisting, advising, and upselling guests who may be interested in hotels or making reservations. •Making reservations for guests based on their preferences, various requirements, budgetary allowances. •Allocate daily tasks to reservation staff •Handling and providing support to adding, amendment, or cancellation reservations from various sources such as by phone, email, online booking, website, etc. •Answering any questions guests might have about the reservation process or inquiries on the same day or within 24 hours of receipt. •Up-selling when appropriate by informing guests of additional services or special packages. •Following up and previewing all arrival details that are prepared by the Reservation Officer. •Allocating rooms correctly and organizing closely with the front office on any VIP guest. •Update daily reservation situation, room availability and bring attention of FOM on high occupancy date. •Preparing the report related to reservation and report to management. •Previewing and reconfirming the weekly forecast of groups arrival, meal request information and dispatch to required departments. •Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager •Ensuring the rate, room availability and hotel information on hotel websites and online are correct. •Auditing and correcting the monthly invoice from an online agent; and submitting to ECOM and finance. •Sorting out any issues that may arise with bookings or reservations. •Performing any other duties as assigned by the immediate FOM or ECOM. REQUIREMENTS: •High School GED or above or an associate degree in hospitality. •Bachelor's degree in business administration or hospitality is advantageous for three years’ experience as a reservation supervisor or assistant to manager. •Excellent reading, writing and oral proficiency in English language. •Adept at controlling a busy switchboard with excellent telephone and keyboard manners. •Good computer skills, with knowledge of booking systems, both in-house and online. •Hands-on experience of taking credit/debit card payments over the phone and in-person. •Good communication and customer contact skills. •Ability to work effectively and contribute to a team

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