Sales Manager

ការពិពណ៍នា

Duties and responsibilities: • Responsible for Corporate and Travel Agent Room Sales for the hotel. • A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals. • Update action plans and financial objectives quarterly. • Identify new markets and business opportunities and increase sales. • Represent Hotels in various events and exhibitions. • Implements all sales action plans related to my market areas as outlined in the marketing plan. • Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients. • Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships. • Provide the highest quality of service to the customer at all times. • Participates in sales calls with members of the sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). • Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. • Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. • Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson. • Assess additional training needs based on data gathered and interaction with the sales team from property visits. • Attending all department and hotel meetings as necessary. • Targeting key accounts potential for the company. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develop relationships within the community to strengthen and expand the customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Acquiring and developing new business accounts and preparing sales proposals for clients. • Closely following up on all business leads within a 24-hour response time line to clients. Job Requirements: • 3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major. • 3 to 4 years’ experience in sales and marketing or related professional areas. • Proven success in a similar role and environment. • Empathy towards your customers and colleagues. • Pride and attention to detail. • Polished personal presentation with a Warm, confident, and hospitable personality.

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