ការពិពណ៍នា

ID :: 11118996

ចូលចិត្ត :: 0

Main Category :: Jobs

Category :: Information Technology

Job Type :: Full-time

Experience :: 3 Year+

- Serve as the primary point of contact for customers, responding to inquiries via phone, email, live chat, or social media platforms in a courteous and timely manner. - Identify and troubleshoot customer concerns or complaints, ensuring prompt resolution and customer satisfaction. Escalate complex issues to higher levels of support when necessary - Develop a deep understanding of Frontier's products, services, and policies to effectively assist customers and provide accurate information. - Address billing inquiries, process payments, and resolve billing discrepancies or disputes, maintaining a high level of accuracy and professionalism. - Provide basic technical support and troubleshooting guidance for customers encountering issues with Frontier's products or services. - Gather feedback from customers regarding their experiences with Frontier's products and services, and communicate insights to relevant teams for continuous improvement. - Collaborate with other members of the customer service team, as well as cross-functional teams such as sales, technical support, and operations, to ensure a seamless customer experience. - Stay updated on product updates, industry trends, and customer service best practices through training sessions, workshops, and self-directed learning. Required skills and qualification - Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. - Minimum of 3 years of experience in Software Support development - Previous experience in customer service or a related field is preferred - Excellent communication skills, both verbal and written, with a customer-centric approach - Strong problem-solving abilities and the capacity to remain calm and professional in challenging situations. - Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by business needs. - Commitment to upholding company values and delivering exceptional service to customers.

ព័ត៌មានទំនាក់ទំនង: សូមកុំភ្លេចនិយាយថាអ្នកបានឃើញការផ្សព្វផ្សាយនេះនៅលើ ខ្មែរ២៤។

077975xxx ចុចដើម្បីតេ

ទីតាំង: Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia Kouk Khleang, Saensokh, Phnom Penh

បង្ហាញទីតាំងនៅលើផែនទី