Store Manager

ការពិពណ៍នា

Job Title: Store Manager Company Name: IFG Co., Ltd Reporting to: Operation Manager Department: Operation Station: Phnom Penh Working Hours: Six Days a week, 8hrs flexible schedule required for the operation JOB SUMMARY: The Store Manager builds and supervises a team that operates to brand standards and procedures and that meets or exceeds Little Caesars® customer satisfaction standards. JOB SCOPE: (both location and responsibilities) His/Her service shall cover for Little Caesars. KEY ACCOUNTABILITIES: - Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process. - Prepares and ensures every colleague prepares consistent, high-quality products, high quality products that are served to customers as described in the Little Caesars® Operational Resource Guide and as shown on the job station helpers. - Achieves the standards for a clean and organized store and colleague image as defined in the Little Caesars® Operational Resource Guide, and/or as required by local government agencies. - Recruits, hires, trains and evaluates colleagues by following the franchisee’s processes and procedures, store training resources, and the guidelines for colleague evaluation. - Develops a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low colleague turnover. - Ensures a work environment that follows government regulations and is safe, secure, and free of harassment or discrimination. - Accurately completes all paperwork associated with daily, weekly, and period-end activities as directed by the Franchisee, Area Supervisor, or Market Director. - Performs labor scheduling, food ordering, and product projections accurately and maintains store equipment so that the store opens and closes as scheduled and can service all customer orders each day. - Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises colleagues to ensure goals are met. - Properly implements shaker boarding, local store marketing events, and in-store promotions that result in increased sales. JOB REQUIREMENTS: (Education, Qualification/Skills/Behaviors, and Related Experiences.) - Have a minimum of two (2) years’ experience in a management role, achieving at least an assistant manager/co-manager position in a quick service restaurant, or one (1) year experience in a management position in a full-service restaurant. - Preferred minimum age of 21 (if permitted by applicable law). - Have a high school diploma, or equivalent, and possess basic math skills. - Have a working knowledge of local store marketing techniques, sales building, and a proven track record of controlling costs. - Possess strong management, team building and communication skills. - Possess knowledge of how to read and analyze profit and loss statements. Be dependable, hardworking and have the ability to work a varied work week under pressure and in stressful situations.

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012274xxx ចុចដើម្បីតេ