설명

• Configure, manage, and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. • Provide Tier 2 level support for Microsoft products include Office 365 suite, Defender, Intune, Entra ID, etc • Assist in planning, deploying, and managing Microsoft solutions, including Mail box migration and domain DNS configuration. • Configure and monitor security settings, including MFA, Data Loss Prevention (DLP), and email security rules. • Up to date Microsoft CSP products license model and pricing include O365, Windows Licensing. • Diagnose and resolve issues related to Office 365, including email delivery, authentication, and synchronization errors. • Configure, deploy, and maintain call center software and hardware systems (ARIA CC and 3CX) • Good knowledge in performance of PBX systems, IVR, ACD, and dialers. • Diagnose and resolve issues related to telephony, software, and network connectivity. • Integrate call center systems with CRM and other business applications if customer required. • Monitor system performance and implement enhancements to improve efficiency and reliability. • Collaborate with clients to understand technical requirements and offer tailored solutions. • Conduct training sessions or workshops for end-users and administrators. • Work closely with IT, operations, and vendor teams to align technical solutions with business needs. • Coordinate with service providers for troubleshooting and system updates.

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연락처 전화번호

069226XXX

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Boeng Reang, Doun Penh, Phnom Penh

#95, 4th floor, AnAnA Building, Preah Norodom Blvd (41), Phnom Penh

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