Sales Executive

Description

Duties and responsibilities: • Answer telephone and respond to caller inquiries in a pleasant manner. • Answer client/booker’s questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.) • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. • Responsible for coordinating internally with the sales & marketing team. • Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers. • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters). • Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.). • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. • Manage and maintain sales executives’ and manager’s schedules, appointments, and travel arrangements. • Assist sales team by managing schedules, filing important documents, and communicating relevant information. • Arrange and coordinate meetings, events, and any appointments. • Record, transcribe, and distribute minutes of meetings. • Interaction with clients regarding leads, hotel needs, and client travel. • Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client. • Perform hotel site tours with potential clients. • Monitor, screen, respond to, and distribute incoming communications. • Design, upload, extract, and maintain customer databases. • Create and manage Company and Travel Agent profiles on the property management system. • Should know the process of merging profiles. • Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles. • Print Daily Sales reports for each sales manager and submit them to the Director of Sales. • Print Sales manager productivity reports for each sales manager and submit them to the Director of Sales. • File and retrieve documents and reference materials. • Conduct research and collect data to prepare reports and documents. • Utilizes efficient sales strategy for the maximization of hotel revenue. • Coordinates necessary arrangements with vendors relating to sales. • Establishes strong relationships with vendors to ensure maximization of hotel revenue. • Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time. • Respond to complaints from customers and give after-sales support when requested. • Ensure the adequacy of sales-related equipment or materials are available at all times. • Other duties as assigned by the Director of sales or the management. Job Requirements: • Bachelor’s degree in business, marketing, or related field. • Minimum of 3 years of experience in sales, marketing, or hospitality industry. • Excellent communication, problem-solving, and organizational skills. • Able to work independently and as part of a team. • Strong understanding of sales and marketing principles and best practices. • Knowledge of customer relationship management (CRM) software and other relevant sales technologies. • Proficient in Microsoft Office Suite and other relevant software programs.

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