Description

ID :: 10851241

Like :: 3

Category :: Customer Service

Job Type :: Full-time

Experience :: 2 Year+

Position Objective: The Service Advisor is tasked with Service customer satisfaction /Performance and Upselling service/Repair. Roles & Responsibility: Service & Performance - To ensure customer awareness of all products and services available. - To sell additional products, and services and repair work professionally. - To carry out promotional work as directed and with enthusiasm. - To provide customer estimates according to company policy on schedules, times, and pricing. - Daily implement the Processes of Operation (SOP) - Tracking the Quality of service provided to customer - Review with the branch manager all sectional activities and reporting systems. - To initiate job documentation and maintain customer records and follow-up systems. - Credit facilities to be granted to customers who have prior approval from the Accounts Department and within the prescribed limits only. - Warranty repairs are to be authorized after inspection, or by agreement, by company policy. - To ensure all customer and vehicle details are forwarded to the appropriate departments as necessary. - To ensure customers are advised of all work carried out and of any further or future requirements the vehicle may have for repair or service. Job Requirements: - Ability to communicate clearly and concisely with customers and other staff members. - Ability to accurately record all relevant information. - Ability to receive payment for work carried out accurately and precisely. - Up-to-date knowledge of warranty procedures and documentation. - Up-to-date knowledge, where appropriate, of computerized recording procedures. - Ability to handle upset customers effectively. - Training in telephone answering techniques. - Technical qualifications are an added advantage. - Be able to work overtime & under pressure. Apply now: Email: car***@aklasseauto.comClick To Sent Email Telegram: 086565xxxClick To Call For more information: Tel: 086565xxxClick To Call / 016755xxxClick To Call Website: www.aklasseauto.com Address: OCIC ជ្រោយចង្វារ ភ្នំពេញ។

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