Description

ID :: 11032378

Like :: 0

Category :: Information Technology

Job Type :: Full-time

Experience :: 1 Year+

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, live chat, or social media platforms in a courteous and timely manner. • Identify and troubleshoot customer concerns or complaints, ensuring prompt resolution and customer satisfaction. Escalate complex issues to higher levels of support when necessary • Develop a deep understanding of Frontier's products, services, and policies to effectively assist customers and provide accurate information. • Assist customers with placing orders, processing returns, and tracking shipments, ensuring accuracy and efficiency in all transactions. • Address billing inquiries, process payments, and resolve billing discrepancies or disputes, maintaining a high level of accuracy and professionalism. • Provide basic technical support and troubleshooting guidance for customers encountering issues with Frontier's products or services. • Gather feedback from customers regarding their experiences with Frontier's products and services, and communicate insights to relevant teams for continuous improvement. • Collaborate with other members of the customer service team, as well as cross-functional teams such as sales, technical support, and operations, to ensure a seamless customer experience. • Stay updated on product updates, industry trends, and customer service best practices through training sessions, workshops, and self-directed learning. Required skills and qualification • High school diploma or equivalent; Bachelor's degree preferred • Previous experience in customer service or a related field is preferred • Excellent communication skills, both verbal and written, with a customer-centric approach • Strong problem-solving abilities and the capacity to remain calm and professional in challenging situations. • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment • Proficiency in computer skills, including Microsoft Office Suite and CRM systems • Empathy, patience, and a genuine desire to help customers resolve their issues and concerns • Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by business needs. • Commitment to upholding company values and delivering exceptional service to customers. • Willingness to adapt to changes and embrace opportunities for growth and development within the customer service team.

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Location: Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia Kouk Khleang, Saensokh, Phnom Penh

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ផ្នែកជាង

3d • Boeng Keng Kang, Phnom Penh

Full-time • No experience needed Experience

$180+

Software Support Officer

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