Customer Service Officer
AD ID: 11976039 • Phnom Penh • 3d
$300+ 2
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 1 Year+
Job Summary:
The Customer Service Officer (or Representative) is responsible for providing exceptional service to members and guests, addressing inquiries, and ensuring a positive experience at the clubhouse. This role requires excellent communication skills, a friendly demeanor, and the ability to handle various tasks efficiently.
Key Responsibilities:
. Guest Reception: Greet and welcome members and guests as they arrive at the clubhouse.
. Inquiry Handling: Address inquiries and provide information about clubhouse services, facilities, and events.
. Issue Resolution: Handle complaints and resolve issues promptly and professionally. A complaint which is beyond responsibility, to raise the issue to related Department to resolve quickly and timely manner.
. Membership Management: Assist with membership applications, renewals, and cancellations.
. Event Coordination: Support the planning and execution of clubhouse events and activities.
. Communication: Maintain clear and effective communication with members, guests, and staff.
. Record Keeping: Maintain accurate records of member interactions, transactions, and inquiries with proper logs.
. Facility Tours: Conduct tours of the clubhouse facilities for potential members and guests.
. Sales Support: Promote and sell clubhouse services, memberships, and products as well as Condominium.
. Cleanliness: Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
. Health and Safety: Ensure compliance with all health and safety regulations and maintain a clean and safe environment.
. Quality Control: Maintain high standards of service and product quality.
. Collaboration: Work closely with other departments to ensure smooth operations and cohesive guest experience.
. Other duty: Perform other tasks as per Clubhouse Manager delegation.
Qualification:
. Proven experience in customer service role.
. Excellent communication and interpersonal skills.
. Strong problem-solving abilities.
. Ability to work in a fast-paced environment.
. Proficiency in using customer service software and office tools.
. Attention to detail and commitment to maintaining high standards of service.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
077965xxx Click To Call
0715072xxx Click To Call
Location: Royal Platinum, St. 337, Boeng Kork Ti Mouy, Tuol Kouk, Phnom Penh Boeng Kak Muoy, Tuol Kouk, Phnom Penh
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Royal Hong Lai Huat One Company Limited
@narothkvon
Members Since 2021-09-12 13:59:55
077965xxx Click To Call
0715072xxx Click To Call
Phnom Penh , Royal Platinum, St. 337, Boeng Kork Ti Mouy, Tuol Kouk, Phnom Penh
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