Reception (Kampot)

I. Duties and Responsibilities •Be an ambassador of the Front Office and of the hotel in and outside the workplace. •Greeting and farewelling guests all the time with a smile, warm attitude and guests’ names. •Offering a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. •Personally greet, offer welcome amenities, escort the guests and offer orientation. •Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours •Attending all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, telephone and all related matters, respecting the hotel standards and procedures. •Keeping the working area and lobby area clean and well maintained all the time. •Respecting the privacy of the guests and the confidentiality of the information. •Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. •Calling the supervisor or manager for advice in serious cases or if an approval is required. •Be aware of and to report all guest comments or complaints. •Maintaining an accurate Guest History and registering all recurring guests. •Checking the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor. •Be aware of all VIPs visiting or staying in the hotel. •Ensuring that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time. •Handling the guest files, folios, immigration, financial and audit procedures are respected and completed. •Handling cashiers closer and to ensure a complete handover between the shifts. •Checking the departure lists and to ensure check-out times are respected and reallocated in arrival in PMS. •Strictly respect the room keys, outlet key and section keys handover procedures. •Respecting schedules, terms and deadlines as agreed with the Management. REQUIREMENTS: •High School GED or above or an associate degree in hospitality or Bachelor's degree in business administration or hospitality is advantageous or 0-2 years’ experience in a similar role. •Excellent reading, writing and oral proficiency in English language. •Good computer skills, with knowledge of booking systems, both in-house and online. •Hands-on experience of taking credit/debit card payments over the phone and in-person. •Ability to work effectively and contribute to a team. •Self-motivated and energetic. Must be well-presented and professionally groomed.

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