Intercon Bookstore Manager

Job Description: • Develop and execute the business plan to expand the existing business of the Intercon bookstore. • Review daily and monthly sales, profit and loss statement and come up with strategic resolutions based on the actual performance and issues. • Develop and execute business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic. • Maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects within a timeline. • Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. • Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable. • Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures. • Oversee and manage daily operations of Intercon Bookstores of all Campuses and central warehouse and ensure the operations are maintained with high effectiveness. • Develop, implement and review operational policies and procedures of the operations of Intercon Bookstore. • Develop and update standard operating procedures (SOP) for Intercon Bookstore. • Conduct SOP training and ensure staff follows standard operating procedures for all operational functions. • Work with both Aii Language Center (Aii) and American Intercon School (AIS) to make sure that all school supplies are available and on time for students. • Keep track of staffing requirements, hire and train new talents as needed to correspond with specific duties and skill sets. • Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis. • Communicate customer issues with staff and develop ways of improving the customer experience, including resolving problems and complaints. • Prepare a budget plan and monitor expenses according to the allocated budget. • Responsible for stock control from ordering, shipping, distribution to stores and storing at a warehouse. • Other related tasks assigned by the Top Management. Job Requirements: • Bachelor or Master Degree in Business Administration or relevant field. • At least 6 years’ supervisory experience in a retail setting preferred. • Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. • Experience in doing a business plan. • Knowledge in bookstore set up business. • Good at sales and marketing skills • Able to read profit and loss statement. • Excellent customer service and communication skills needed. • Ability to work a flexible schedule including evenings, weekends, and holidays. • Exceptional leadership and management skills. • High moral character and a good attendance record • Strong critical thinking ability • Demonstrates professional tact and diplomacy • Demonstrates enthusiasm and a sincere desire to aid • High level of professional and ethical behavior • Proficient in all Microsoft Office applications. How to apply! Submit your CVs to our Talent Acquisition Team (TAT), via email to: [email protected]Click To Sent Email.kh Telegram: https://t.me/HRMJQE Tel: (855) 12 797 939, (855) 93 335 564 *Note: CV without photo will not be selected for shortlisting.

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