Senior Customer Service

DEPARTMENT : Sale and Marketing REPORT TO : School Business Manager/ Customer Service Supervisor SUPERVISE : N/A OBJECTIVES : To ensure a profitable business operation, generate student number and meet sale targets with quality education. Provide excellent services and communication with effectiveness and efficiency. A. A – Z Service OPERATION B. COMMUNICATION SERVICES: School Phone, Email, website, Facebook page, etc. C. DUTIES AND RESPONSIBILITIES a.Customer Services: Identify problems with solutions, greeting customers & general services, buildstrong relations with parents & students with excellent communication b.School Programs & other Services: Introduce parents and students to any school programs that suitbest for their needs and wants including academic program, international studies, extra-curricularactivities, day care, food services, transportation, etc. c.Lost and Found Service: keep record, manage lost and found items d.Admission & Enrollment: Enrollment, registration, school management system, payments, studentinterviewing & Placement, application & documents, student ID & Parent pick up card, etc. e.Sale: set and meet sale targets f.Customer Relation Management: Keep record of customer visit & enrollment, follow up & feedback g.PR & Marketing: Public Relation, events, competitions, media, social media, SWOT analysis, businesssurvey & expansion. Prepare & deliver other school flyers and other related activities h.Media: Like, share, comment on all photos and videos of the school on social media and encouragestudents and team members to do so i.Parents: Identify problems with solutions, counseling service, communication, relationship, generalservices, community, support, etc. j.Stock: Manage the stock and inventory including books, uniforms, photocopy k.Purchasing: purchase immediate office supplies l.Call Center: Communicate courteously with customers via telephone, email, letter and face to face m.Events & Meeting: Organize and facilitate meetings, conferences, and other special events includingnotation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up aftermeeting

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