Grievance Clerk

Description

Wildlife Alliance is seeking a dedicated and passionate individual to fulfil the position of Grievance Clerk for the Southern Cardamom REDD+ project. Successful candidates will play a crucial role in promoting and upholding the rights of local communities and indigenous peoples within the context of our REDD+ projects. Qualifications Ideal candidates should possess the following qualifications: Strong communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders. Fluency in Khmer and in English Demonstrated commitment to the principles of Free Prior and Informed Consent, human and indigenous rights. Proficiency in Por or Chong Indigenous language is preferred but not mandatory. Previous experience in implementation of Feedback and Grievance Redress Mechanisms, conflict resolution, or a related field is an asset. Membership in a local community or indigenous group, with a deep understanding of local cultures, customs, and traditions is a plus. Roles and responsibilities 1. The Grievance Clerk has the roles and responsibilities as follows: Receive feedback and/or complaints from indigenous people and members of location communities either in person, via networks of community REDD+ focal points, via project hotline operator, grievance boxes, project social media pages, email, via web form or other Wildlife Alliance’s project staff. 2. Accurately document in the Grievance Logbook all details of the complaint, including the date, time, complainant’s information, nature of the complaint, and any supporting evidence​ then report to the Grievance Administrator. 3. Assign a unique complaint number to each complaint case for tracking purposes. 4. Analyze feedback and/or complaints to identify the root cause of the grievance and determine and pass the information on to the appropriate managers in charge and/or to the Grievance Administrator following REDD+ project Feedback and Grievance Redress Mechanism. 5. Strictly follow confidentiality, anonymity to prevent any possible threat or retaliation to complainant. 6. Maintain open and professional communication with the complainant throughout the grievance process. 7. Provide regular updates on the status of the investigation and inform the complainant of any decisions or resolutions. 8. Liaise with any of the 7 entities such as Village, Commune or District Administrations, Provincial Project Committee (PPC), Project Board Committee (PBC), MOE/WA Project Management Unit (PMU), Ministry of Environment or Other competent institutions/courts who involved in the grievance process to ensure coordination and timely resolution following instruction and decision from the Grievance Administrator. 9. Maintain accurate and up-to-date records of all grievances, including documentation of investigations, communication with stakeholders, and decisions or resolutions. 10. Prepare reports summarizing grievance data and trends to identify potential systemic issues or areas for improvement complying with all applicable record-keeping and reporting requirements. 11. Participate in training on the grievance and conflict resolution process. 12. Participate in the development and implementation of grievance policies and procedures. 13. Stay informed about relevant laws and regulations related to grievance handling. 14. Assist the Community Engagement Manager in organizing and facilitating FPIC and other community consultation meetings, workshops, and events to promote dialogue, gather feedback, and build relationships. 15. Utilize various communication channels, including traditional and social media, to disseminate information and engage with the communities. Establish and maintain partnerships with REDD+ community focal points, local authorities and other relevant stakeholders. 16. Facilitate communication and coordination among stakeholders to ensure alignment and maximize the impact of community engagement efforts. 17. Promote understanding and respect for diverse cultural perspectives and foster inclusive community engagement practices. 18. Prepare and disseminate clear, concise, and culturally sensitive communication materials in various formats accessible to all community members. 19. Utilize technology tools and social media platforms to enhance communication, outreach, and engagement efforts. Application Instructions This is a full-time Phnom Penh-based job. All interested candidates, particularly women, are encouraged to apply for this unique opportunity. Please submit a cover letter, curriculum vitae and contact details to Mr. Hort Sokun, Community Engagement Manager, Wildlife Alliance at hor******@gmail.comClick To Sent Email by May 31, 2024. Only shortlisted candidates will be contacted for an interview.

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