Retail Operation Manager

Description

Creating an annual, quarterly, and monthly strategy plan aimed at enhancing sales performance involves several key steps: 1. Establishing Quarterly Goals: Setting clear objectives for each quarter that align with overarching sales targets and company objectives. 2. Designing Programs and Challenges: Developing initiatives and challenges designed to drive progress towards Key Performance Indicators (KPIs), ensuring they are directly related to achieving the set goals. 3. Monitoring and Controlling Execution: Overseeing and managing the activities of Operational Improvement Coordinators (OICs) to ensure they effectively carry out their responsibilities in line with the strategy plan. Creating guidelines and work systems for stores to guarantee consistent operations aligned with company standards. 1. Planning: Strategize and outline detailed plans encompassing operational procedures, staffing requirements, and resource allocation to optimize store performance. 2. Briefing Sessions: Conduct thorough briefings with Area Managers and store management and staff to communicate expectations, clarify roles and responsibilities, and ensure understanding of guidelines and procedures. 3. Execution Oversight: Monitor the implementation of guidelines closely, providing support and guidance as needed to ensure proper execution of tasks and adherence to established procedures. 4. Coaching and Training: Offer continuous coaching and training sessions to empower store staff with the necessary skills and knowledge to perform their roles effectively and efficiently. 5. Input Review: Regularly review feedback and input from store staff regarding operational challenges, successes, and areas for improvement, leveraging this information to refine guidelines and optimize store processes. Challenge : Addressing staff compliance issues involves providing additional training, clarity on expectations, and performance incentives to motivate adherence to guidelines and policies. Bridging performance gaps entails implementing proactive measures, targeted interventions, corrective actions, and performance monitoring mechanisms to bridge the disparity between actual and desired performance levels. Overseeing and managing the day-to-day operations of stores within the region. 6. Conducting Store Visits: Regularly visiting stores within the region to assess their operational performance, customer service standards, and adherence to company protocols. 7. Performing Detailed Random Checks: Conducting thorough inspections of various aspects of store operations, including inventory management, cleanliness, product displays, and employee interactions with customers. 8. Monitoring Store Checklists: Reviewing and ensuring compliance with standardized checklists designed to maintain consistency and quality across all stores, addressing any discrepancies promptly. 9. Providing On-Floor Coaching: Engaging directly with store staff while on the sales floor, offering real-time guidance, training, and support to improve performance and address any issues or concerns. 10. Actively Listening to and Reviewing Inputs from the Team: Encouraging open communication and feedback from store managers and employees, carefully considering their insights and suggestions to drive continuous improvement in store operations. 1. Optimizing Sales Potential • Continuously monitor inventory performance and adjust regrouping strategies as needed based on sales trends and customer feedback. • Utilize data-driven insights to forecast capacity, anticipate market shifts, and capitalize on emerging sales opportunities and marketing campaigns 2. Identifying Best-Selling Items: feedback to brands teams • Analyze sales data to identify top-performing products at each store or within the region. • Determine which items consistently generate the highest sales revenue and profit margins. 3. Assessing Slow-Moving and shortfalls on Inventory opportunities: feedback to brand teams • Review inventory reports to identify items with sluggish sales or excess stock levels. • Evaluate factors contributing to slow-moving inventory, such as seasonal trends, changing consumer preferences, or pricing issues. 4. Implementing Regrouping Strategies: • Strategically reorganize store layouts or product displays to highlight best-selling items and encourage sales. • Group complementary products together to cross-promote and drive incremental purchases. 5. Consider discounting or promotional offers to liquidate slow-moving inventory and free up shelf space. 6. Collaborate with sales and marketing teams to develop targeted campaigns or promotions that leverage the strengths of high-performing products and address challenges with slow-moving inventory. Responsible and overseeing the opening and expansion of new stores. 1. Conducting Site Visits: • Regularly visit prospective locations to assess their suitability for new store openings or expansions. • Evaluate factors such as foot traffic, demographics, competition, and accessibility to determine the viability of each site. 2.Survey and Review: • Conduct thorough surveys and assessments of potential sites, gathering data on local market conditions, consumer behavior, and economic trends. • Review findings from site visits and surveys to identify strengths, weaknesses, opportunities, and threats (SWOT analysis) for each location. 3. Reporting market intel to B&D: • Prepare detailed reports summarizing the findings for events , site visits, surveys, and assessments and expected sales for locations under SOF • Present both positive and negative aspects of each potential site to the Business Development (B&D) team for further evaluation and decision-making. 4.Preparation Process Management: • Coordinate and oversee the preparation process for new store openings or expansions, including securing necessary permits, negotiating lease agreements, and managing construction or renovation efforts. • Ensure that all logistical and administrative tasks are completed efficiently and on schedule to facilitate a smooth transition from planning to execution.

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