ERP Support Specialist
AD ID: 11373935 • Phnom Penh • 6d
$500+
- Main Category :
- Jobs
- Category :
- Information Technology
- Job Type :
- Full-time
- Experience :
- 2 Year+
We are seeking a dedicated and customer-focused Software Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to end-users, ensuring smooth operation of software applications, and resolving any issues that arise. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of software systems • Provide Technical Support: Assist users with software-related issues through various channels, including phone, email, chat, and in-person support. • Troubleshoot Issues: Diagnose and resolve technical problems related to software applications, ensuring minimal disruption to users' workflows. • User Training: Conduct training sessions for users to help them understand and effectively utilize software applications. • Document Solutions: Create and maintain detailed documentation of common issues and their resolutions, contributing to a knowledge base for future reference. • Collaborate with Development Teams: Work closely with software developers to report bugs, suggest enhancements, and test software updates or patches. • Monitor System Performance: Regularly check software systems for performance issues and proactively address potential problems before they impact users. • Maintain Security Standards: Ensure that all software support activities comply with the organization’s security policies and standards. • Customer Relationship Management: Build and maintain strong relationships with users by providing timely and effective support. Qualifications: • Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. • Experience: 1-3 years of experience in a software support role or similar position. • Strong communication skills, both written and verbal. o Excellent problem-solving abilities and attention to detail. o Ability to work independently and as part of a team. o Customer-oriented with a focus on providing a positive user experience
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Location: #35A, Street 390, Sangkat BKk3, Khan Chamkarmon, Phnom Penh, CAMBODIA Tonle Basak, Chamkar Mon, Phnom Penh
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Members Since 2022-03-24 10:04:29
0966775xxx Click To Call
Phnom Penh , #35A, Street 390, Sangkat BKk3, Khan Chamkarmon, Phnom Penh, CAMBODIA
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