Senior Application Support Officer

POSITION DESCRIPTION‍ Senior Officer, Application Support, is responsible for the overall management and development of the bank's IT production control processes. This includes overseeing the planning, scheduling, and execution of IT production tasks, managing the IT production control team, and ensuring that the bank's IT production system is running smoothly and efficiently. DUTY & RESPONSIBILITY‍ - Ensure that the bank's IT production systems are running smoothly and efficiently. - Monitor and analyze IT production performance data to identify trends and opportunities for improvement. - Collaborate with other IT departments to ensure that IT production is aligned with the bank's overall business goals. - Develop and implement IT production control policies and procedures. - Coordinate and monitor the execution of IT production schedules, ensuring adherence to timelines and service level agreements (SLAs). - Collaborate with IT teams to identify and resolve production issues, minimizing downtime and disruptions to IT services. - Monitor and analyze IT production metrics, identifying trends and areas for improvement. - Implement and maintain IT production control tools and systems to automate and streamline production processes. - Conduct regular audits of IT production processes to ensure compliance with regulatory requirements and industry best practices. - Collaborate with cross-functional teams to optimize production processes, identify bottlenecks, and implement process improvements. - Develop and maintain documentation related to IT production control processes, including standard operating procedures (SOPs) and work instructions. - Provide guidance to the IT production control team, fostering a culture of accountability, collaboration, and continuous improvement. - Contribute to the achievement of the bank's objectives and goals. - Assigns each team member a specific task and timeline to complete. - Must undertake other work as assigned and complete it with an accurate report within the deadline. - Contribute to the achievement of the bank's objectives and goals. - Handphones must be turned on and available for calls and support 24 hours a day. - Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank and take immediate action to stop and report any violations or misconducts to superiors, senior management, and internal control. ‍ QUALIFICATION - Bachelor's degree in computer science, information technology, or a related field. - Proven experience in IT production control or a similar role, with a minimum of 2 years of relevant experience. - Good knowledge of IT production control principles, methodologies, and best practices. - Experience with IT service management (ITSM) frameworks, such as ITIL. Proficiency in using IT production control tools and systems. - Good at analytical and problem-solving skills, with the ability to identify and resolve production issues in a timely manner. - Good at communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Better at organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously. - Knowledge of regulatory requirements and compliance standards related to IT production control. - Be able to work overtime or at night.

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